Accessibility Statement

United Legacy believes that all visitors should be able to navigate, understand, and use the Site regardless of ability. Accessibility is integrated into our design, content, and engineering processes, and we treat it as an ongoing commitment rather than a one-time project.

If you encounter any barriers using the Site, we want to hear from you so we can address them quickly.

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility. WCAG 2.1 defines three levels of conformance: Level A, Level AA, and Level AAA.

The Site is designed to be partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform, and we are actively working to address those areas.

• Include accessibility as part of our mission statement and design system
• Provide ongoing accessibility training for our digital team
• Include people with disabilities in our user research and feedback loops where possible
• Conduct internal accessibility reviews on new pages and features before publishing
• Use semantic HTML, ARIA landmarks, and keyboard-navigable interactive elements
• Maintain a minimum contrast ratio of 4.5:1 for body text and 3:1 for large text and UI components

The Site is designed to be compatible with:

• Recent versions of Chrome, Firefox, Safari, and Edge on desktop and mobile
• Screen readers including NVDA, JAWS, and VoiceOver
• Keyboard-only navigation
• OS-level accessibility features such as text scaling, high-contrast modes, and reduced motion

Despite our best efforts, some content may not yet be fully accessible. Known limitations include:

• Third-party content — embedded virtual tours, maps, and form widgets provided by third-party vendors may not fully meet WCAG 2.1 AA
• User-uploaded media — older photos and videos may lack descriptive alt text or captions
• PDF documents — some downloadable documents may not be fully tagged for screen readers; alternative formats are available on request

We welcome your feedback on the accessibility of the Site. If you encounter accessibility barriers, need information in an alternative format, or have suggestions for improvement, please contact us:

• Email: corporate@unitedlegacyrc.com
• Phone: 972-731-6700
• Mail: United Legacy Retirement Communities, 5465 Legacy Drive Suite 650, Plano, TX 75024

We aim to respond to accessibility feedback within five business days.

United Legacy assesses the accessibility of the Site through a combination of:

• Self-evaluation — reviewed internally by our design and engineering team
• Automated testing — ongoing scans using accessibility tooling integrated into our development workflow
• Manual testing — keyboard, screen reader, and zoom testing on key user flows

This Accessibility Statement is provided to comply with the Americans with Disabilities Act (ADA) and applicable state accessibility laws across the United States. If you require accommodations beyond what the Site provides, please contact us using the information above.