Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING THIS WEBSITE. By accessing, browsing, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

If you do not agree to these Terms, you must not use the Site. Your continued use of the Site following any modifications to these Terms constitutes your acceptance of the updated Terms.

The Site is operated by United Legacy Retirement Communities, LLC, a senior living company providing information about our communities, care levels, services, and amenities. The Site is intended for personal, non-commercial use by individuals residing in the United States. Nothing on the Site constitutes a binding agreement for residency, care services, pricing, or availability unless confirmed in a separate, fully executed Residency Agreement.

By using the Site, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement under the laws of your state of residence
• If acting on behalf of another person, you have the legal authority to do so
• You will use the Site only for lawful purposes
• All information you provide is accurate, current, and complete to the best of your knowledge

All content on the Site — including text, graphics, photographs, videos, virtual tour content, logos, icons, interfaces, code, and the overall look and feel — is owned by or licensed to United Legacy and is protected by United States and international intellectual property laws.

Permitted Use

• View and access the Site for personal, non-commercial informational purposes
• Print or download limited portions of content for your personal, non-commercial reference, provided all copyright and ownership notices are preserved

Prohibited Uses

• Copy, reproduce, distribute, publish, or create derivative works without express written permission
• Use Site content for commercial purposes, including advertising or resale
• Frame or embed any portion of the Site on another website without permission
• Use automated tools, scrapers, bots, or crawlers

Where the Site includes interactive features, any content you submit (“User Content”) must comply with these Terms. You represent that you own or have all necessary rights to submit your User Content.

By submitting User Content, you grant United Legacy a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, translate, and distribute such content in connection with our business operations and marketing activities.

You agree not to use the Site to violate any law, transmit spam, impersonate any person, gain unauthorized access, transmit malicious code, disrupt the Site, harvest user information, or engage in competitive intelligence gathering.

Submitting an inquiry, tour request, or contact form does not constitute a reservation, residency contract, or guarantee of availability. Availability, pricing, care levels, and amenities are subject to change at any time without notice. The specific terms of any residency are governed solely by a fully executed Residency Agreement.

Where the Site offers online payment functionality, payments are processed by a third-party payment processor. United Legacy does not store, transmit, or directly process full payment card data. Any deposit, application fee, or other payment made through the Site does not guarantee placement or reserve a specific unit unless expressly confirmed in a separate written agreement.

The Site may offer virtual tours, 360-degree views, interactive floor plan tools, cost calculators, and care-level matching features. These digital tools are provided for informational and illustrative purposes only. Representations are approximate and may not reflect the exact condition, configuration, or availability of any specific unit at the time of inquiry or move-in.

THE SITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the fullest extent permitted by applicable law, United Legacy disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNITED LEGACY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE.

In no event shall United Legacy’s total aggregate liability to you exceed the greater of (a) the total amount paid by you to United Legacy in connection with the Site in the twelve (12) months preceding the applicable claim, or (b) one hundred U.S. dollars (USD $100.00).

You agree to indemnify, defend, and hold harmless United Legacy and its officers, directors, employees, agents, attorneys, and shareholders from any claims, demands, actions, costs, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of any User Content you submit, your use of the Site, your violation of these Terms or our Privacy Policy, or your violation of any third-party rights or applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to the Site, these Terms, or our Privacy Policy (“Disputes”) shall be resolved through binding individual arbitration, except as provided below.

Step 1 — Informal Resolution

Before initiating arbitration, you agree to first notify United Legacy of the Dispute by emailing legal@unitedlegacyrc.com with the subject line “Dispute Notice,” and to attempt to resolve the Dispute informally for at least thirty (30) days.

Step 2 — Binding Arbitration

If informal resolution fails, Disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in Plano, Texas or, at your election, by telephone or video conference.

Exceptions

Either party may bring qualifying claims in small claims court or seek emergency injunctive relief in court without waiving arbitration rights.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. For any claims not subject to arbitration, you consent to the exclusive personal jurisdiction of the state and federal courts located in Collin County, Texas.

United Legacy is committed to making the Site accessible to all individuals, including those with disabilities, in accordance with WCAG 2.1 Level AA and the Americans with Disabilities Act (ADA). If you experience any accessibility barriers, contact us at corporate@unitedlegacyrc.com or call 972-731-6700.

The Site may incorporate AI tools, including automated chat assistants, inquiry-routing systems, care-level matching recommendations, and personalized content. AI-generated content is informational only and does not constitute medical, legal, financial, or professional care advice.

United Legacy does not use fully automated systems to make legally significant decisions about individuals without human oversight.

The Site may contain links to third-party websites, services, social media platforms, or resources. These are provided for convenience only and do not constitute an endorsement. We have no control over and accept no responsibility for third-party content or practices.

United Legacy reserves the right to modify, suspend, or discontinue the Site at any time. We may update these Terms at any time; updates take effect upon posting. For material changes, we will provide notice via a prominent banner on the Site or by email.

United Legacy reserves the right to terminate or restrict your access to the Site at any time, without notice or liability, for any reason. Upon termination, the licence granted to you under the Intellectual Property section will immediately cease.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and United Legacy with respect to the Site. If any provision is found invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force.